Terms & Conditions.
Effective Date: November 19, 2025
Introduction
These Terms & Conditions apply to all proposals, agreements, services, and technical work performed by AF Automations, hereinafter referred to as “AF Automations,” “we,” or “our.”
1. Definitions
In these Terms & Conditions:
“Client”: any natural or legal person entering into an agreement with AF Automations.
“Services”: all products and services delivered by AF Automations, including automations, workflows, AI integrations, hosting, documentation, consulting, and technical support.
“Agreement”: any written or digital agreement (including emails, quotes, invoices, Statements of Work) between AF Automations and the Client.
“AI Systems”: any automation, workflow, agent, model, embedding system, RAG pipeline, or AI-based application developed or configured by AF Automations.
“Model Drift”: reduction or change in AI system performance due to evolving data, environments, or technological updates.
“Infrastructure / Hosting”: servers, n8n instances, storage, and related systems used to operate Client automations.
“Statement of Work (SOW)”: a separate document specifying the scope, deliverables, timeline, and responsibilities of a project.
2. Formation and Applicability
2.1 An Agreement is valid only once confirmed in writing or digitally by AF Automations.
2.2 These Terms apply to all offers, Agreements, and Services unless explicitly agreed otherwise in writing.
2.3 Any Client terms are expressly rejected.
2.4 If documents conflict, the following hierarchy applies:
1️⃣ SOW or written Agreement
2️⃣ These Terms & Conditions
3️⃣ Prior written arrangements
3. Services and Responsibility
3.1 AF Automations provides Services based on a best-effort obligation, not a guaranteed result, unless explicitly stated otherwise.
3.2 Any indicated performance improvements, savings, or ROI are estimates.
3.3 AF Automations may use subcontractors or third-party providers where necessary.
3.4 Premium and Enterprise hosting includes monitoring and maintenance; Basic projects do not include ongoing support unless purchased separately.
4. Pricing, Additional Costs & Payment Terms
4.1 All prices exclude VAT and applicable taxes.
4.2 Additional costs (hosting, external APIs, tooling, licenses, cloud services) are the responsibility of the Client.
4.3 Such costs will be communicated in advance unless required to maintain active systems.
4.4 Invoices are sent electronically and must be paid within 14 days, unless otherwise stated.
4.5 Payments are non-refundable unless explicitly agreed.
4.6 If the Agreement is terminated while systems remain active, a mutually agreed monthly fee is required to keep them operational.
4.7 If this fee is not paid, AF Automations may suspend access or deactivate systems without liability.
5. Ownership, Intellectual Property & Transfer
5.1 All automations, AI systems, workflows, configuration, code, documentation, and related assets remain the intellectual property of AF Automations unless explicitly transferred in writing.
5.2 Ownership or usage rights transfer only after full payment of all fees.
5.3 Client data (including personal data or business data) always remains the property of the Client.
5.4 AF Automations may reuse non-client-specific components, templates, ideas, and technical building blocks elsewhere.
6. Client Responsibilities
6.1 The Client must provide accurate and timely information, access credentials, approvals, and decisions necessary for the execution of work.
6.2 The Client is responsible for ensuring that any data shared with AF Automations is lawful and compliant with applicable regulations (including GDPR).
6.3 The Client is responsible for how AI Systems are used in their organization and must ensure usage is legal, ethical, and compliant.
6.4 The Client is responsible for verifying outputs generated by AI Systems.
7. Hosting, Maintenance & Retainers
7.1 For Premium and Enterprise plans, AF Automations may host systems on secure infrastructure.
7.2 After a project ends, hosting can continue under a monthly retainer.
7.3 Retainers are determined based on complexity, number of workflows, and required support capacity.
7.4 If the Client chooses self-hosting, AF Automations will provide a reasonable technical handover only after all payments are completed.
7.5 AF Automations is not responsible for downtime or issues on Client-hosted environments.
8. Liability & Limitations
8.1 AF Automations’ liability for direct damages is limited to the amount paid by the Client in the three months preceding the incident.
8.2 AF Automations is not liable for indirect damages, data loss, downtime, loss of revenue, or third-party claims.
8.3 The Client indemnifies AF Automations against claims arising from unlawful or improper use of AI Systems or automations.
8.4 AI outputs may be inaccurate, incomplete, or biased. The Client remains responsible for verifying results.
8.5 Model Drift is a natural characteristic of AI systems and does not constitute a defect.
8.6 AF Automations may update or retrain AI Systems to maintain security or performance; major changes will be discussed with the Client.
9. Acceptable Use of AI Systems
The Client must not use AI Systems for:
illegal or unethical activities
discrimination, fraud, misinformation, or harmful actions
automated decisions significantly affecting individuals without human review
AF Automations may immediately terminate the Agreement in case of misuse.
10. Term, Termination & Suspension
10.1 Agreements are for an indefinite period unless stated otherwise.
10.2 Either party may terminate the Agreement with 30 days notice.
10.3 AF Automations may terminate immediately in case of:
non-payment
abuse of systems
violation of these Terms
10.4 Upon termination, hosting or system access may be suspended unless ongoing fees are paid.
11. Confidentiality
11.1 All confidential information shared between parties must be kept strictly confidential.
11.2 Confidentiality continues for 3 years after termination of the Agreement.
12. Miscellaneous
12.1 Force majeure (e.g., outages, supplier failures) suspends obligations while it lasts.
12.2 These Terms & Conditions are governed by Italian law.
12.3 Any disputes will be submitted to the competent court in Italy.
12.4 If any provision is invalid, the remaining terms remain in force.
Contact
For questions regarding these Terms & Conditions, contact:
📩 email@afautomations.com